New Horizon Life Coaching & Counseling, Inc. (“New Horizon,” “we,” “our,” or “us”) respects your privacy. This Policy explains how we collect, use, share, and protect personal information when you visit newhorizonlifecoaching.com (the “Site”) or engage our coaching and counseling services (the “Services”).
1. What We Collect
CategoryExamplesHow We CollectContact dataName, email, phone, mailing addressWeb forms, phone calls, emails, in-office paperworkHealth informationHistory of substance use, mental-health concerns, session notes (protected health information, or PHI)Intake paperwork and confidential coaching sessionsPayment detailsInsurance information, billing address, last four digits of cardSecure payment portals, insurance verificationTechnical dataIP address, device type, browser, pages viewed, time on siteCookies, Google Analytics, server logsMarketing preferencesOpt-in status for reminders, newsletters, or program updatesCheckbox on forms, verbal consent
2. How We Use Your Information
Provide Services – Schedule sessions, deliver coaching, maintain client charts
Process Payments & Insurance – Verify coverage, send invoices, manage payment plans
Communicate – Appointment reminders, account updates, educational resources (only if you opt in)
Improve the Site – Analyze traffic patterns, diagnose technical issues, enhance user experience
Legal & Safety – Comply with HIPAA, applicable state laws, or court orders; prevent fraud or imminent harm
3. Sharing & Disclosure
We never sell your personal data. We share only when necessary:
Service Providers – HIPAA-compliant EHR platforms, payment processors, secure email/text vendors
Insurance Carriers – For claims, eligibility, prior authorization, or audits
Legal Exceptions – Court orders, mandated abuse reports, or when we believe disclosure prevents serious harm
With Your Written Consent – At your request (e.g., coordinating care with another provider)
All vendors sign Business Associate Agreements (BAAs) or equivalent contracts requiring strict confidentiality and security.
4. Cookies & Analytics
The Site uses first-party cookies and Google Analytics to collect non-identifying technical data (browser, pages viewed, referring site). You may disable cookies in your browser; doing so will not block access to core content, but some features (e.g., embedded scheduling widgets) may function less smoothly.
5. Your Rights
Depending on U.S. federal (HIPAA) and Georgia state laws, you may:
Access or receive a copy of your PHI
Correct inaccurate information in your records
Request restrictions on certain uses or disclosures
Opt out of marketing emails or texts at any time
Receive an accounting of certain disclosures of PHI
File a complaint with us or the U.S. Department of Health & Human Services if you believe your privacy rights are violated (we will not retaliate)
Submit requests in writing to the address in Section 8.
6. Data Security
We protect data through:
HIPAA-compliant electronic health-record software
TLS encryption for data in transit
Secure, access-controlled offices and file storage
Role-based staff permissions and privacy training
Routine audits, backups, and vulnerability patching
No system is 100 % secure, but we follow industry standards to minimize risk.
7. Data Retention
Client Records – Retained for at least seven (7) years after final session (or longer if required by Georgia law).
Website Inquiries – Kept no longer than necessary to fulfill your request or comply with legal obligations.
Analytics Logs – Anonymized and deleted or aggregated after 26 months.
8. Contact Us
Questions or requests?
New Horizon Life Coaching & Counseling, Inc.
1475 US-76 #4
Chatsworth, GA 30705
Phone: 706-271-2537
Email: [email protected]
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will appear here with a new “Effective Date.” Continued use of the Site or Services after changes indicates acceptance of the revised Policy.